Together with my colleague Patrick, we represent more than 50 years of experience in automation, and we supervise everything related to automation within EGM. The role of automation has grown from a business support process to an indispensable part of the primary process, in which issues such as availability and safety are top priorities. In addition to system and network management, we are responsible for the development of various applications created by ourselves for managing projects, client relations and suchlike. Our department, and especially Patrick, is closely involved in innovative matters such as Virtual Reality and Evidence Based Design.